Apple: incompetent, dishonest, or both?
It’s been nearly a year since my last blog entry, partly since Facebook and Twitter have satiated my desire to express myself online, but mostly because I didn’t really have anything important to say… until now.
We bought our first iPhone a little over a year ago, for Cathy. She really liked it, and after spending some time with it, I finally decided to replace my Nokia E51 with Cathy’s old iPhone 3G, and purchased a 3GS for her. While I had some problems with my iPhone 3G (particularly with wifi and GPS reception), I was pleased, overall, with the phone. On the announcement of the iPhone 4, I had already made my mind up to change carriers in Germany, from E-Plus to T-Mobile, due to poor signal reception in our house. Since the release of the iPhone 4 together with iOS 4, it’s all gone downhill.
First, the iPhone 4 had widely-publicized antenna problems, due to the new design. I had expected to get better reception with the new phone, but instead find myself often losing service completely if I simply held the phone naturally. Apple insulted its customers with a press release that skirted the edges of flat-out dishonesty.
Really, Apple? You were “stunned” to learn that your formula for mapping signal strength into bars was “totally wrong”, since the first iPhone? Did you think nobody would remember that software update you released that “gave” people more bars, often without improving actual reception? (“You really only have 2 or 3 bars, but we’ll show you 5, to make you happy!”)





